About Me

Austin O’Neil

Certifications:

Splunk Core Certified Power User
Linux Foundation Certified System Administrator
Splunk Core User
CCNA
CCENT
CompTIA Security +
CompTIA A+

Education:

The University of Akron

Associates of Business Information Systems
Graduated May 2017

Work Experience:

Hurricane Labs: SOC Analyst

  • Responded to critical security events and escalated them to appropriate team for resolution
  • Worked in a team environment to research new security events in customer environments
  • Provided recommendations on handling incident response once an event took place

Simon Roofing: Network Administrator

  • Deployed and maintained Windows Servers in a virtual environment (VMWare)
  • Ran scans using Tenable Nessus to find/prioritize/patch vulnerabilities in our environment
  • Maintained and deployed networks at Simon Roofing’s remote offices
  • Deployed and hardened VoIP phone systems across Simon Roofing’s NE Ohio offices
  • Worked with Cisco engineers to patch vulnerable Cisco ASA firewalls and switches
  • Implemented WSUS and PXE to streamline patching and PC deployments
  • Operated in a team to mitigate and clean up Ransomware and Phishing attacks on the network
  • Ran a Phishing campaign to provide user education about emails links and documents
  • Worked with vendors such as Microsoft, Veeam, and Cisco to resolve network issues

Limited Brand: IT Help Desk Specialist

  • Took phone calls about Victoria Secret, Bath and Body works, La Senza, and Henry Bendel’s technology issues.
  • Created and resolved tickets for in store networking, registers, server issues.
  • Provided over the phone troubleshooting options to resolve store critical issues.
  • Worked with vendors such as Verizon, Bell Canada, TEI Communications, Fujitsu, and vector security.

Geek Squad: Advanced Repair Agent

  • Provided in-store computer repair services to small businesses and private clients.Provided support for smart devices such as tablets, phone and home theater systems.
  • Diagnosed and repaired software and hardware issues for client computers.
  • Delivered world class client experience to ensure all clients were treated professionally and respectfully.
  • Consulted with clients regarding their technological needs as well as technical problems.
  • Led in-store training regarding newly released technology
  • Checked in/out client computers using ticketing program called NOVA and demonstrated the repairs made.
  • Delivered a world class customer experience to ensure all clients are treated well and leave satisfied.
  • Diagnosed and repaired software and hardware issues for client computers.
  • Worked in a team to have units checked in, worked on, and checked out in a expedited process.
  • Upsold and cross-sold Geek Squad products like Tech Support and offering hardware upgrades when seen.
  • Communicated to clients effectively by phone, email, or in person to resolve customer issues or complaints.

Actionlink: Intel Sales Associate

  • In this position, I provided customer assistance to computer related questions regarding Intel processors.
  • Interacted with customers on daily basis involving finding the right computer that fits their needs.
  • I worked with a team of computer related salesmen in order to achieve a sales goal at the end of the week.

Other:

DC614 (Columbus)

Organized a Columbus network security and information technology interest group that gathered to share ideas and information about NetSec.

Geek Squad Academy (Cleveland)

Taught technology classes to Cleveland students age 10 through 18 about 3D printing, programming, online safety, an photography to get them interested in learning about exciting technology.